Customer Service Administrator

job description

Customer Service Administrator

Hampshire

£30,000 - £32,000 (dependent on experience)

About the Business

This is an exciting opportunity for a Customer Service Administrator to join a well established engineering and technical business that supplies specialist lifting products used across a wide range of industries.

The business has a genuine family feel, with many long-serving staff members and very low employee turnover. The Customer Service Administrator will be joining a small, supportive team in a stable and growing organisation that values its people and offers long term career prospects.

The products are highly engineered and long lasting, with customers returning them for ongoing calibration, servicing, and maintenance. This creates a steady stream of repeat business and strong long-term customer relationships.

The Role of the Customer Service Administrator

As a Customer Service Administrator will be the main point of contact for customers, handling enquiries and processing orders from start to finish.

This is a reactive role with no outbound sales activity. Customers will contact you by phone or email for advice on product selection, pricing, lead times, and service requirements. The Customer Service Administrator will work closely with the sales and operations teams to convert quotations into orders and provide excellent customer support throughout the process.

This is a hands on role in a technical environment, ideal for a Customer Service Administrator who enjoys customer interaction and has a good understanding of engineering or technical products.

Key Responsibilities of the Customer Service Administrator

• Respond to customer enquiries via phone and email
• Assist customers in selecting the most suitable products
• Prepare and send quotations
• Convert quotations into confirmed orders
• Process customer orders using the ERP system
• Liaise with operations to confirm lead times and product availability
• Raise pro-forma invoices and chase outstanding payments
• Process calibration and service orders
• Produce and issue calibration certificates
• Invoice completed and despatched orders
• Maintain accurate customer records and data entry

Requirements of the Customer Service Administrator

• At least 3 years of experience in a similar customer service role
• Experience managing end to end customer service processes
• Administration and data entry experience
• Proficient in Microsoft Outlook and Microsoft Office
• Experience using ERP systems
• Good communication and telephone skills
• Excellent organisational skills and attention to detail
• Understanding of engineering or technical products (desired)

Benefits of the Customer Service Administrator

• 25 days holiday plus bank holidays
• 37 hour working week
• Permanent full time role
• Friendly and supportive small team
• Family feel culture with long standing staff
• Stable business with very low staff turnover
• Exposure to technical and engineering products
• Excellent long term career opportunities

Why Apply?

• Join a stable and growing technical business
• Work in a varied role with both customer service and administration responsibilities
• Become part of a close knit team with a great culture
• Build long term relationships with customers
• Enjoy job security and future progression opportunities

Interested?

If you would like to find out more, please get in touch with Adele Lewis:

Mobile: (phone number removed) Office: (phone number removed) Email: (url removed)

ASPLIV